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New York (HQ)
350 Fifth Avenue, New York, NY 10118
Mon–Fri · 8am–6pm ET
San Francisco
101 Market Street, San Francisco, CA 94105
Mon–Fri · 9am–5pm PT
London
1 Canada Square, Canary Wharf, London
Mon–Fri · 9am–5pm

Before you write…

Go to Transactions, open the receipt and tap "Report a problem". If the recipient is on VoltPay we can recall it within 24 hours.

Freeze it instantly from Cards → Freeze, then order a replacement. You are not liable for fraud after freezing.

Personal loans and salary advances are instant. Business, mortgage and asset finance take 1–3 working days. See all loan types on the Loan types page.

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